Overseas Shopping After-Sales Communication Template: Communication Is Actually Simple

Overseas Shopping After-Sales Communication Template: Communication Is Actually Simple

After shopping overseas, we often encounter various after-sales issues. Using the following templates when communicating can help you get support more efficiently:

1. Problem Logging into Your Account

English Template:

Hi, my account is [email address], but I can't log in with my password. Could you please check my account and confirm my registration status? Thank you!

Chinese Translation:

你好，我的账户是 [邮箱账号]，但我无法用密码登录。请帮忙检查一下我的账户并确认我的注册状态。谢谢！

2. Forgot to Log into Your Account When Ordering, How to Check the Tracking Number

English Template:

Hi, my order number is [order number], which was placed on [order date]. May I have the tracking number for it? Thank you!

Chinese Translation:

你好，我的订单号是 [订单号]，下单日期是 [订单日期]。请问我能知道它的追踪号码吗？谢谢！

3. Order Was Cancelled After Placing It, How to Inquire About the Reason

English Template:

Hi, my order number is [order number], which was placed on [order date]. However, I found my order has been cancelled. May I know the reason for this? Thank you!

Chinese Translation:

你好，我的订单号是 [订单号]，下单日期是 [订单日期]。但是，我发现我的订单被取消了。请问能告诉我取消的原因吗？谢谢！

4. Order Was Cancelled but Payment Was Deducted, How to Handle It

English Template:

Hi, my order number is [order number], which was cancelled on [cancellation date]. However, the payment for it was still deducted. I am waiting for a refund. Could you please tell me how long this will take and check the status for me? Thank you!

Chinese Translation:

你好，我的订单号是 [订单号]，于 [取消日期] 取消了。但是钱仍然被扣了。我正在等待退款。请问这需要多长时间？能帮忙查一下退款状态吗？谢谢！