海淘售后问题沟通模版！

海淘之后，我们经常会遇到各种售后问题，沟通解决问题时使用以下模版，可以帮助你更高效地获取支持：

1. 账号登录出现问题

英文模版： Hi, my account is [邮箱账号], but I can't log in with my password. Could you please check my account and confirm my registration status? Thank you!

中文翻译： 你好，我的账户是 [邮箱账号]，但我无法用密码登录。请帮忙检查一下我的账户并确认我的注册状态。谢谢！

2. 下订单时没有登录账号，怎么查询快递号

英文模版： Hi, my order number is [订单号], which was placed on [订单日期]. May I have the tracking number for it? Thank you!

中文翻译： 你好，我的订单号是 [订单号]，下单日期是 [订单日期]。请问我能知道它的追踪号码吗？谢谢！

3. 下订单后被取消，怎么询问原因

英文模版： Hi, my order number is [订单号], which was placed on [订单日期]. However, I found my order has been cancelled. May I know the reason for this? Thank you!

中文翻译： 你好，我的订单号是 [订单号]，下单日期是 [订单日期]。但是，我发现我的订单被取消了。请问能告诉我取消的原因吗？谢谢！

4. 订单已取消但钱被扣，怎么处理

英文模版： Hi, my order number is [订单号], which was cancelled on [取消日期]. However, the payment for it was still deducted. I am waiting for a refund. Could you please tell me how long this will take and check the status for me? Thank you!

中文翻译： 你好，我的订单号是 [订单号]，于 [取消日期] 取消了。但是钱仍然被扣了。我正在等待退款。请问这需要多长时间？能帮忙查一下退款状态吗？谢谢！